Synergy was a very busy time for me. So much so that my intention to do daily blogs… didn’t happen.
So- here’s a 2 in one with an added wrap up bonus!
For those that don’t know- Citrix is talking about themselves and what they are doing on stage exactly once, the first day’s Keynote. The second two days had Super Sessions with leadership personalities outside of even the tech world. Think of it as a value-add for your conference ticket. The sessions were not streamed live, you had to be there to hear them.
I love the matter-of-fact way that Dr. Rice speaks. I always have, in fact. “It may feel like the tectonic plates are shifting under our feet… That is because… They are.” That little nod to yesterday’s earthquake got everyone listening.
Dr. Rice talked about her remarkable early life. About not being a victim… world politics… leadership qualities and what everyday kindness really look like. But her perspectives on modern security I think took the center stage. And let’s be honest, she would know. She talked about how rather than attacking from the front as we expect- modern bad actors come from the side; causing disruption rather than directly assaulting.
Talking about Powers Acting Badly… I have rarely thought about how Disruption is their biggest weapon. Guess what? You need to be aware and ready because the days of physical disruption are gone. #cybersecurity#citrixsynergy
The speech was followed by an onstage chat with Tim Minahan. Dr. Rice said she didn’t want to run for President; she understands too much of what goes into it I guess. Still, we were all disappointed to hear she wouldn’t try!
Principles to live by per Dr Rice: (1) be twice as good, you will be confident (2) never be a victim, you lose control (3) don’t take on others’ prejudice – they don’t want to sit next to you because you are different, they can move #citrixsynergyhttps://t.co/tNyDS7Xi0s
After some much needed herbal tea to soothe my very sore throat (I had great broadcast voice in the morning but it was difficult to get the volume needed) I headed to lunch to talk with more people about Application Delivery.
Right after grabbing a Lego Mini-Fig for my wife of course…
The afternoon was great- I attended a few sessions and volunteered at the Citrix User Group Community booth once again. On Day 2 we had ALREADY run out of most shirt sizes and were reduced to handing out “Extra Large and Extra Larger” shirts to folks!
The evening for me was quite good. I went to a Citrix Sales appreciation dinner, where oddly enough I didn’t really talk with any sales folks at all- but did have several GREAT conversations about where people are in their Citrix journey- even some heart touching stories from some folks that will be joining us in the CTXPro Membership when it launches! Connecting with people is why I went to Synergy.
Ready for the shocker? I was in bed by 11 pm! Either I’m getting older or wiser… or both.
Synergy Day 3 in pictures…
Michael Lewis super session
CTPs and CTAs ready for a session
IGEL giving out a hefty prize to a lucky winner
Robert Randolph and the Family Band!
check out who liked my Instagram post!
Synergy Day 3
Day 3 started with spending an hour with Michael Lewis- renowned author of books like Moneyball and The Blind Side. I think his talk fed well into Citrix’s announcement regarding how they were moving forward in Analytics.
How when the stock market spent millions to quite literally shorten the distance of fiber optic links because they couldn’t click fast enough, the need for seeing ahead into things we didn’t know before is important.
But more important is that we are now getting answers to questions we didn’t even know we had. From finding the cause of behavior of overworked cops to weather, analytics are a part of our story. Why is this important? “You can’t change the decision maker but you can change the decision making environment.”
Oh- and you may be wondering, why so many tweets? If you were following me you know that I used the #citrixsynergy tag a lot. It was because with every one, a dollar was being donated to STEM programs. Over $51,000 was donated! That’s a lot of tweets!
The morning was again filled with sessions, and I even took the opportunity to do a very brief Facebook Live for my Facebook Group (which you should totally join!) before a well-attended session on multi-datacenter setups.
After the final day of Tech Chats, the CUGC leaders that were at Synergy gathered for a training session in how to conduct effective meetings. It was extremely useful and I can’t wait to put some of what we learned into practice!
If I’m not listening to Metal or Hard Rock- I’m playing Blues. Sometimes, literally. So I was right up front at House of Blues! Great show (though the line to get in was a bit ridiculous, and it took forever to get any food!)
The evening was great; a bunch of CTAs and CTPs found their way to a corner bar and chatted the night away. Great memories with old and new friends. Great to get to know Neil Spellings a bit more; we ended up walking back together as we both had early flights! Fitting, since we’re both known for our Synergy prep guides – but neither of us talked about them.
The next morning – insanely early – I boarded a plane home, after a chat with my buddy Carl Webster. By the way- I’m just going to say if you haven’t done so already – support his website! There’s a donation button. Do it!
Citrix Synergy 2018 Summary
So- the common question: Did you have a great Synergy this year?
And the answer is of course yes. Even if it wasn’t as well attended, I always enjoy Anaheim more than Vegas or Orlando – but this was the first year I was there representing not a company or a sponsor… but YOU.
That’s right- I was sent to Synergy as a Citrix Technology Advocate, and I did my best to do just that. I met so many more people this year than I have in years past. I gave out over 150 cards, interacted with folks on Twitter and of course the Lunch Table Tech Chats and CUGC events.
So- what am I hearing?
There remains confusion about Citrix products from a NAMING standpoint, not a ‘what it does’ standpoint. Though it was heavily downplayed at Synergy, Citrix did announce some changes to the portfolio on their website. This does away with several names – most notably “Xen” and “NetScaler” but also “ShareFile”. A few of these I’m okay with, a few not so much if I’m being honest. I was ready to give up Xen. But honestly NetScaler and Sharefile were fine from a market alignment standpoint. What they were not fine with however is a name that identifies what it does. And that is essentially what Citrix is after. Each new product name will contain “Citrix” and then a brief description of what it does.
Here’s a rundown of what to expect:
This will be a category that will encompass several technologies formerly known as either “Workspace Suite” or “XenDesktop” along with some new things.
Citrix Workspace App – announced at Synergy, this expands the capabilities of Receiver to include apps, files and even some analytics and security capability. I haven’t been this excited since Dazzle. Ask me about it later…
Citrix Content Collaboration = ShareFile
Citrix Endpoint Management = XenMobile (Secure Mail and Secure Web apps remain unchanged in name)
Citrix Secure Browser = XenApp secure browser
Citrix Hypervisor = XenServer
Citrix App Layering = Unidesk
Citrix Virtual Apps = XenApp
Citrix Virtual Desktops = XenDesktop
This will be the most controversial, but when you think about it will be the most challenging to change from a technical product standpoint. Bottom line- a few of these software-based items will be easy. But don’t expect Citrix to be sending out new physical NetScalers to replace yours.
Citrix ADC = NetScaler ADC
Citrix SD-WAN = NetScaler SD-WAN
Citrix Web Firewall = NetScaler App Security, App Firewall and Web App Security
Citrix Gateway = NetScaler Unified Gateway AND NetScaler Access Gateway
Citrix Application Delivery Management = NetScaler MAS
Citrix Secure Web Gateway = NetScaler Secure Web Gateway
So- many people missed the Cedexis acquisition. I have to admit that I’m having trouble with where it fits into the core sometimes but here’s the thing: Think of how many apps your company uses today. Now tell me how many of those are either SaaS (either Web browser or web-delivered like Office 365) or has components that tie in that way? So, while this makes some sense- I can give you a perspective from attendees that came to my Tech Chat table… people don’t think of SaaS as “Applications”. Citrix, if you’re listening- changing what “App Delivery” means is something people don’t seem to be ready for. Everyone who came to my tables wanted to talk about XenApp.
But Xen’s dead baby. Xen’s dead.
This new cloud-based capability was actually one of the more exciting new features- because of what it can do for security and support. I’ll go into this in another post because there is a LOT here. Needless to say, I’m excited to finally see this come about.
Oh- let me answer the most popular question: “Will this be Cloud-Only?” The answer is not exactly. On-Premises installs will have a connection agent – however, when you think about what makes this work; an on-prem solution is not going to be practical. This is using real-time analytics across thousands of instances for behavior-based intelligence. If you’re struggling with this I’d simply say that you need to stop thinking in terms of DAT files and think in terms of pre-cognition. Knowing a threat exists by what behavioral triggers exist, instead of by looking for the results.
Finally- the question I got over and over again (I mean, other than “you don’t look like your picture”) was – “Since they are killing Xen … What are you going to do about your Twitter Handle?”
Well- here’s the thing. I have known about this renaming for some time, yes- we were given some special NDA access to this process to give Citrix feedback about it. (We voiced a lot of your concerns, by the way…)
But the reality is that I have been wanting to change “TheXenMaster” for quite some time now. After being called that by someone (I’ve forgotten who) I decided to run with it. But I’ll be honest- it doesn’t fit my personality. So I’d been working to find a new persona; one that uplifts and encourages. Unfortunately I couldn’t take over the abandoned Twitter username for this, so I kept a definitive modifier out in front once again.
Going forward- I will be on Social Media as @TheCitrixCoach
Very early in the morning, I woke with a start thinking someone was in my hotel room shaking my bed. Turns out that the Earth itself was shaking.
So, it was with that early adrenaline rush that I went to the Keynote for Citrix Synergy. Along the way, I did an exclusive Behind The Scenes video using my super-secret CTA powers to get early access to Synergy Park and the Expo. To get access to that video, just join our new Facebook Group.
First, CEO David Henshall announced that it was like Citrix was shaking the world… This was the first moment I realized that I was not crazy; my bed really had been moving. I’ll be honest- I did a quick check of the news and verified that everyone was okay! On to business.
I’m not going to play-by-play the announcements – if you want that, I’d suggest Meri’s Citrix blog about Day 1. What I will do is mention some key takeaways and thoughts.
First- Citrix is the process of re-formulating the way it’s presented in the world- so you will see names like “Citrix Workspace” “Citrix Networking” and “Citrix Analytics”. This is something Citrix is working on in the background to eliminate mystery terms (I mean, how does XenDesktop really tell you it is a virtual workspace?). I have been part of the background conversation about this and can tell you that the decision NOT to focus in on naming changes was wise. So I will also not be talking about it here. I will be discussing it with my members- if you aren’t already, get signed up for my membership waitlist at https://ctxpro.com/membership
You want photos? Here’s some photos!
Here’s how the Citrix Story will look going forward:
The new Workspace App was announced. Think of it as Receiver ++
This is actually a pretty big deal not only for aggregating resources but also in terms of having Analytics right in your workspace. So- contextually showing you relevant content both from Citrix sources and other feeds from SSO, from ShareFile documents to even workflows within ServiceNow (another integration announced).
Did you know that IT Complexity is one of the leading causes of baldness? Mostly from hair being ripped out.
But Citrix is focusing in on this to reduce how much IT Complexity is costing.
There was a fun little demo where she actually spilled coffee on her laptop (like, for real) to demonstrate how quickly you can roam your workspace from device to device. It’s the classic Citrix story.
In my mind, Analytics is one of the key things Citrix is doing to keep market dominance in this space. This is one of those ‘behind the scenes’ benefits to ‘going cloud’.
Of course- we need to talk about the Cedexis acquisition, right?
So the keynote got people talking, for sure… which means its time to talk about talking!
Lunch Table Tech Chats
So I’ll let you in on a little secret: Several of the CTAs (Citrix Technology Advocates) including myself have ‘speaker’ badges because we were asked to facilitate talks every day at Lunch. In years past this has been one of my favorite activities and I’m really glad Citrix asked me to host a table this year! My table’s topic is “Application Delivery and Cloud Networking” – but we’ve talked about everything from XenApp in the Cloud to MultiFactor Authentication and Federated Services.
I even decided to have some fun with the Lego Minifigs. Since many people were telling me that I no longer look like the headshot I used on my business cards, I decided to have some fun with it with a photo that I posted to Twitter. In fact- there were a lot of Twitter posts with minifigs; all part of the fun!
Day 1 Summary
As I’m looking at the clock and realizing that I’m already running late I’m going to cut this short and hit publish knowing there is much more I could say.
What I will mention is that I have been busy handing out cards and connecting with people because I am getting really excited to go beyond Consulting work and writing Content and getting more into supporting Community and doing Coaching. If you want to learn more about that, subscribe to my mailing list!
So- all in all I had a great day. A long day to be sure, but I managed to get away across town with some old friends and have a few beers and many MANY laughs.
And that’s really what Synergy is all about for me- connecting with people.
Day 0 for me followed a pretty long day -1 for me as I had flown in Sunday pretty early… so let’s cover that quickly.
Day -1 Summary
I was on the plane with some folks from NComputing, which was fun. Yesterday I was actually given one of their Pis (Workspace Hub) at the CTP briefing.
After a nap (I don’t sleep well on planes), i got registration taken care of- you may have seen the tweets of the bags, but here’s a preview:
I have to say I like this year’s bag overall. I have downsized my laptop recently, so this fits my needs better. Note that feedback I have gotten is that this year’s bag is way better than last year! I very much agree, better padding and it doesn’t feel like it is constant trying to dislodge its rear compartment. Good work, Citrix Team.
So after picking up the badge and CTA jacket, I met up with some other CTAs and early arrivers to not only catch up but talk about the Lunch Table talks we are facilitating this week.
Early to bed Sunday night!
Synergy Day 0
CTA/CTP Executive Briefing
Day one started with breakfast and a two hour “what to expect” session where the CEO and other Citrix leadership were letting us know what was coming up and getting our feedback on several areas of operation. I can’t discuss these much further, but I can tell you that the praises and concerns that have been voices to me were brought to the attention of the CEO of Citrix… Hard to ask for more of a great way to start, right?
Lunch with CTAs and CUGC Leaders
I had an impromptu lunch with a few fellow CTAs and leaders, then was back at my hotel room to prep for the evening.
I decided to go live on Twitter to give a “what to expect when you walk in”.
I then did a Facebook Live behind the scenes tour of what is being set up at the Synergy Park and Expo Hall. To see that, you need to join our FB Group, Citrix Professionals.
CUGC Pre-Game Reception
This event far exceeded our expectations! So many of you were there and made it a point to say hi. I was very glad to be there. I handed out a good number of cards and connected with quite a few friends new and old!
And of course, a little bit of Introvert Power Punch (Alcohol) didn’t hurt get conversations flowing. T-Shirts were given out and a good time had by all!
This was a very cool way for those that had either never been to Synergy our there after several years to learn what is new. Two hours went by in a flash as I met about 20 or so folks and gsve advice on sessions and themes to look for. My perception is that it was well received- if you were there I’d love to pass your feedback too the team, or just put your feedback into the Synergy App!
As I ended the day with some drinks first at the Marriott, then the Hyatt- I realized that I had talked myself horse. I’d been on my feet some 5 hrs straight, but I went to bed around 11 feeling fine.
What to expect next
Of course I woke up at 4am and started writing this blog… So we’ll see what tomorrow brings! Remember to watch for live updates on Twitter and join our Facebook Group for another live session right before the Keynote!
Watch for Citrix demonstrating a much tighter strategy towards a practical Workspace. Cloud and Analytics will be another theme to watch. Remember you can live stream at live.citrixsynergy.com!
Oh… And if you are here- get to the registration desk early to see if they have any more of these pins:
I’m adding tips every day to my SynergyTips page! Today’s tip is how to smooth out that CUGC T-Shirt!
Synergy has launched and that means it’s time to get that CUGC T-Shirt! But- it comes wrapped up in a bundle, giving it some wrinkles. Normally, these would come out in the dryer. So what if you want to wear it at the conference? FEAR NOT fair reader, I have a travel tip that will help!
We’re back, talking more NetScaler Security! This is part of our four part series using my recommended Assess (or Understand), Design (Plan), Change (Build) and Maintain (Manage) Methodology.
In Part One we went into detail on how to assess and find just how secure your NetScaler configuration really is. We went thru a few of the very many leading practices and how to determine variances from them. If you didn’t read that one, go ahead and read it… I’ll wait. If you have gone thru the article and have your spreadsheet (or notes), we’re ready to continue! Also check back on it from time to time- I’ll be updating the article every now and again when new threats or methods emerge!
NetScaler Security Goals
First, let me say outright that we are not taking actions on this step. That will come in Part 3, Change. For now, we are making a plan of action- what do we intend to do in order to address the concerns we have from our Assessment. Setting some goals is key here.
Setting NetScaler Security Goals
Let’s go thru the list and determine what we want for the best balance between simplicity to deploy and good NetScaler security. We’ll start with the Highest Urgency and Importance items.
Score an A+ at SSLLabs.com. Looking from my example, I can see that my NetScaler Gateway is scoring a “C”. I think having an A+ will be a good indicator of acceptable NetScaler security.
Ban SSL3 and TLS 1. With TLS 1.2 supported and 1.3 on the horizon, my goal will be to sunset older SSL ciphers completely for better protection.
Secure the NetScaler Management Interfaces. I want to make sure that the leading NetScaler security practices are followed to prevent attacks. This will include defining ACLs and restricting access to the NSIP interface. And, of course- change the NetScaler’s NSROOT password.
Upgrade to the Best Firmware Choice. As I mentioned in Part One, just because a firmware update has been released doesn’t mean it is automatically best to use it. In my case, I want to be sure the firmware chosen meets minimums for NetScaler security, not features as my primary concerns.
Address Leading Security items. Our assessment indicated at least one leading practice that is security related, so we will validate those settings.
Fine Tune for XenApp and XenDesktop
Several lower priority findings and other items marked as Low Urgency and Importance.
Validate Leading Practices. As the Health Check Summary from CIS indicated there were several leading practices in need of adjustment from the defaults. I’ll focus on the ones that affect overall NetScaler security.
Address Functionality Items. Our assessment had a few items of low priority that may affect the functionality of other systems. In fact, in our case I’m going to even add one that I know needs to be addressed for functionality of the new EDT protocol.
In the Design phase, we will be determining Design Decisions – in this case declaring the configuration changes that will give us the best NetScaler security that makes sense for our use cases.
Score an A+.
I know that to get to A+ I have a lot of things to address, but I am going to first start with a pretty major caveat. Just as I noted in Part 1, we need to declare a minimum support for our SSL settings. If we go too strict, we lose the ability for certain endpoints to connect entirely. On the other hand, we may only want those with secure and updated operating systems to be able to connect at all. For our example, we know that the following is true:
We only support connections from up to date browsers and operating systems. All others are best effort and must meet NetScaler security minimums. That means no XP, Vista or out of date OS configurations. Sorry, for those of you stuck in 2008.
We do not have Thin clients in scope so the need to continue allowing TLS 1.1 to support older thin clients does not apply. We can also apply STS.
First- let’s deal with the same things I mention in my original NetScaler security article about getting the Best SSLLabs Rating (which will be updated from time to time)
First we will go with the most secure Cipher sets and configuration possible. Now- I know a few things going into this that I want to share with you:
First- upgrading firmware. In 2018, SSL Labs will begin downgrading scores for those that are vulnerable. When upgrading firmware, I typically start with the minimum I need and go up to the latest firmware as long as it is at least a month old. This is from experience in feature releases causing disruption for other functions. The most common I’ve seen is problems with AppFlow. If you’re using HDX Insight (and let’s be honest, you should be) this is something you need to be aware of. If you’re not using AppFlow… knock yourself out with the latest; odds are good you’ll be fine. But I can’t stress enough how important validation testing is when upgrading to new major releases (say, 11 to 12 for example). If you’re stuck or less confident- phone a friend. Or contact me using the form over to your right…
The way SSL Ciphers are named gets confusing in a hurry- but the names are organized in such a way that indicates a balance between security and performance. NetScaler Gateway has some pretty specific processing needs, especially when using a VPX which doesn’t have an offload chip. Therefore, the selections we’ll make as primary will be driven by performance first. This means in the case of DHE vs ECDHE, we’re going to favor ECHDE because they will perform better in our use case. If you don’t know what I’m talking about… that’s okay. I barely know myself if I’m being honest. But this what I have tested and deployed to over 50 NetScalers last year. Here’s more information if you are hungry for it: https://docs.citrix.com/en-us/netscaler/12/ssl/supported-ciphers-list-release-11.html Note again- that if you are using a FIPS Appliance, you’ll want to review this: https://docs.citrix.com/en-us/netscaler/12/ssl/fips-approved-ciphers.html The list gets complicated, but few care more about NetScaler Security than those using FIPS appliances. Best to understand what Ciphers will be supported for your appliance because the mileage varies!
We will make a set of Ciphers specific to NetScaler Gateway, which we will refer to as “NSG”
We will separate RSA from non-RSA keys for TLS 1.2 and above, because there is drama emerging there right now. To be flexible in the future, we’ll make it easy to disable the cipher set for testing.
Beware ROBOT. I did a re-scan of my SSLLabs assessment and found that at the end of Feb 2018, my NetScaler security score would be an F! This is due to the firmware being vulnerable to ROBOT attack. You can test for that vulnerability here: https://robotattack.org/. We will update the firmware as part of our process to deal with this threat.
Speaking of SSLLabs- another up and coming trend you need to be aware of is Perfect Forward Security (PFS). To explain this as briefly as possible, there are two ways to achieve PFS, by using DHE or ECDHE keys. Based on my limited testing and research, I have found that ECDHE performs better than DHE, though DHE does offer better security. If you are running an MPX or SPX appliance you may want to look into DHE (Diffe-Helman Exchange). I do not yet recommend this for VPX that are not hosted on SPX. A lot more information can be found here: https://support.citrix.com/article/CTX205282 But- as long as the ECC curves are in place (they usually are if you have any ECDHE ciphers bound, which we will), this is not a concern for you until the ‘rules’ change to favor DHE more heavily. You may also want to enable STS on your StoreFront servers if you have internal connections- but be aware that this may cause disruption to certain thin clients so TEST TEST and then TEST AGAIN!
Note- There are new Ciphers coming soon to support TLS 1.3 – for this article, however I am assuming that we will not have access to that firmware and I’ll update this later with those new sets. We’ll create a Cipher set name that we will keep updated as the latest and greatest and include “CurrentCiphers” in its name.
Other Recommended Settings
Remember that we are going to change our NSROOT Password. I thought about suggesting Active Directory integration for NetScaler as well but that is probably best for another blog post or referring you to other sites. If you’d like to learn more about the process and include it in your document, it is something I recommend as you won’t have your NSROOT password floating all over the place. https://support.citrix.com/article/CTX123782 Regardless- change your NSROOT password on a regular basis even if you have AD authentication configured.
Unless our testing reveals something different, we plan on implementing all the recommendations found in our Scout report. Rather than type them twice, I’ll list them in the design document below.
NetScaler Security Design Document
Pulling from all the items above, we can generate a document that lays out our plan for better NetScaler security so we can share it with others if needs be- but is also very useful if it is something that will take some time to get approved. It doesn’t have to be anything fancy, but I always advise people to write things down first – here’s something to get you started. PLEASE NOTE- these are just the items I found on my assessment example. You’ll want to include any findings you have as well!
Change to a complex password
Store the new password securely! I use Dashlane to store and securely control sharing of passwords with 2FA security. Sign up here to get $20 off for you and give $20 for me too! Way safer than putting them in a file!
Upgrade Firmware to latest stable within our major version release.
We’ll be using the 12.0 56.20 build in our example. I chose this simply as it is the latest at the time of writing and met the criteria of not being vulnerable to CVE-2017-14602 and 2017-17382.
Note- check with your Network Administrator to be sure the Window Scaling option will be supported (SACK is tied to Scaling.) If not, only list Nagle’s. Another key metric here is the Factor for Scaling. Typically 4 is correct but see the article at https://support.citrix.com/article/CTX113656 to be sure you will not need to adjust this value after conferring with your Network Administrator.
Drop invalid HTTP requests
Whenever possible, I believe in using a non-production test environment or components to validate changes before impacting users. Part of our Deployment Plan will involve testing these settings on a test NetScaler VPX prior to deployment in production. Once our changes are validated, we’ll set a time for a production outage so that we can roll back changes if required. For an HA deployment, it is very possible to do the updates in a way that minimizes production impacts. However, with NetScaler Gateway connections will be disrupted when we reboot. So whenever possible with this kind of update, I recommend declaring an outage or at the least setting the expectation that sessions may disrupted during a defined time window when the changes will be made.
So write out a deployment plan with a rollback plan. This is very useful especially when you must generate something for a Change Control board. Here’s the high-level plan:
Save the Running Configuration of the test NetScaler VPX
Upgrade NetScaler Firmware (if HA, use the advice in the article above to list out your steps)
Secure the NSIP Interface by introducing new ACLs (VERIFY before you continue)
Make the other changes noted above
Next time- I’ll guide you thru the process of actually making the changes! When we’re done, you’ll have NetScaler Security at a level of confidence that will exceed most enterprise customers I’ve been visiting lately!
The worst time to find out about problems in your Citrix environment is after they are already happening. But the built-in tools (Director) don’t really always paint the full picture to give you quality Citrix monitoring. You need Proactive Citrix Monitoring and ControlUp is here to help!
Citrix Monitoring Webinar on 11-29-2017
Yoni Avital (Founder & CTO of ControlUp) and I had an hour long CUGC Connect webinar hosted by the Citrix User Group Community! Wednesday, November 29th 2017 at noon Central (US).
Yoni first showed me ControlUp almost 4 years ago and I’ve been enjoying watching them improve every year. I have loved the single-pane-of-glass approach they take to environment monitoring and engagement.
Why View the Replay?
Aside from hearing my soothing voice moderate… Yoni demoed ControlUp 7.1 which I believe excels not only at Citrix monitoring (as in XenApp/XenDesktop) but NetScaler monitoring as well!
New features also include adding nVidia vGPU at the VM and process level to your Citrix monitoring, metrics of your published applications (yay!) and a new troubleshooting feature.
Will there be a Demo?
YES- you’ll be able to see this all in action live in the webinar.
Have you ever wondered what methodology (standard processes) the leading consultants and professionals in the world use, and how you can do the same? I am willing to bet that many of you are like me, you have some instincts towards this but you find that the problem is that if it is all in your head, then you are the only one that work towards it.
What if your entire team could be operating off of the same methodology? What if that methodology was so compatible with others in the industry almost anyone could pick it up where you left off? What if it was so simple to categorize each step that even your management would quickly understand where you are in a process?
These are the questions I am setting out to answer in my first non-fiction book, which I started a few days ago as part of National Novel Writing Month.[NaNoWriMo for short, every November, thousands of non-professional writers are challenged to write a novel in a single month. The work must be 50,000 words but can be on any topic desired.] I was going to work on another for-fun-only Star Wars project… but given as I haven’t even shared the first result with the world, I figured maybe it was time to share something my readers could use. So, I thought about what I talk about most often that others are not always talking about. The answer I came up with, and I’m hoping is worthwhile, is a standardized Professional Services Methodology.
Because it’s no secret and you have probably seen other writings from me on the topic- I’ll clue you in. The way I formulate my methodology is Assess, Design, Change and Maintain. You may have seen other ways to view this but this is what I find the simplest way to describe each step in the process.
So in the coming weeks and months- I’ll be asking for your feedback on what elements of methodology you currently utilize. I want to know how you see things so I can best equip you for success! In the midst of this process, we are going to go thru a live example using a current relevant topic – NetScaler Security. You won’t want to miss this! Stay tuned by subscribing to this blog or the newsletter!
So you have this “NetScaler” thing to front end your XenApp or XenDesktop environment… But maybe you are like me and NetScaler Security isn’t what you spend most of your day dealing with. So, how can you make sure in light of recent security threats that it is running properly? In a post in 2016 I discussed how to get an A+ Rating at SSL Labs for your NetScaler Gateway in under 5 minutes. I figured it was time for an update for 2017 taking some new things into consideration but approach this from the point of view of someone like me that isn’t “A NetScaler Person.”
Given that my point of reference in 2012 was this wonderful Citrix blog article called “NetScaler for the XenApp Dummy” I thought I would pay homage with my own guide! And for the record, I’m not calling anyone a ‘dummy’. I’m just trying to take the approach of not having any assumptions so everyone can understand. I’ve learned a lot just in writing this article! So don’t be a dummy like I was- take NetScaler Security seriously even if you’re just using it for NetScaler Gateway!
In this series you’ll learn simple ways to increase your NetScaler security (especially for NetScaler Gateway) using our recommended 4-phase Methodology: Assess, Design, Change, Maintain.
Our first step will be to Assess the current state of your NetScalers and figure out what areas of risk you have.